BPM Managed Services

Get the service you need

We believe successful BPM is like a fabric woven of methodological competence, tool experience and industry knowledge.

Supporting such a complex BPM landscape in a considerate manner takes experts with specific customer insights.

With our service we offer a flexible support that not only focusses on technology but also covers method related questions.

We take care of your BPM service needs.

What makes it special

  • Services cover all BPM tool related aspects, including method to infrastructure boundaries
  • One dedicated Service Manager
  • Pro-active monitoring and improvement proposals
  • Fast response times with reliable information on resolution times
  • Customer specific solutions, no generic answers
  • Up-to-date application documentation/change documentation
  • Transparency on service efforts and imbursement
  • Experts service desk with customer insights
  • Non-bureaucratic handling of small requests

Simple process

A lean and user centric process ensures easy access and handling of your issues. Transparency and tracking are ensured by our ticket system. For a prompt handling of your tickets we monitor the processing of tickets in order to provide additional resources when needed.

     

 

 

We offer three simple service packages to fit your specific needs. Each package includes the fundamental services to ensure the stability and optimal use of your BPM environment. Additionally a dedicated amount of tickets for any of the topics covered by our service catalogue are included.

Fundamental services

  • Standby duty
  • Application monitoring & maintenance
  • Patch monitoring
  • License management
  • System documentation
  • Service reporting

Service catalogue

  • Ticket & escalation management
  • Method & conventions definitions
  • BPM advisory (beyond tool/application support)
  • Patch and release implementation
  • BPMN import/export
  • Configuration/method management
  • Connect administration
  • Access management
  • Report installation
  • SAP Connectivity
  • APG troubleshooting