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Process Reference Models  -  Industry Best Practices  -  On Demand

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After Sales and Service

The After Sales and Service (ASS) describes the process of receiving and processing customer service requests including spare parts. It includes the initial trigger for initiating a service request, the process of checking the type of service, and the linkage to service/maintenance contracts, calculating prices and checking and confirming service delivery as well as the processing and shipping spare parts.


Customer returns

Service sales