eQA Management Suite – Automated system management processes in ServiceNow

We care​

​At a customer in a regulated industry, system management for electronic Quality Assurance systems is handled in disparate, manual processes and systems​

• Checks of executed mandatory user trainings and access authorization, e.g. by line managers, are not integrated​

• Master data management (request, approval and fulfilment) in electronic QA systems is cumbersome and error-prone, and bears documentation risks​

We act​

• Design and implement an integrated web-based workflow tool facilitating management of all relevant operational activities for multiple eQA systems​

• ServiceNow for ticket generation and information exchange​​

We deliver​

• Create an accessible single point for end users to raise requests for multiple systems and follow their ​implementation

• Streamline process for compliance checks and approvals, and IT service delivery with fewer errors​

• Leverage existing workflow tools available at the customer leading to cost savings​

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