Heraeus

Heraeus is a world leader in processing industrial precious metals and special metals. Reliable and robust precious metal controlling and security processes are tremendously important to Heraeus in order to prevent financial damage. 

Industry
Precious Metal Trading and Technology

Sales in billion EUR
20.21 (2012)

Employees
13.615 (2012)

 

Precious Metal Security

Challenge

Processing precious metals (PM) to industrial high tech products requires high security standards in operational process. Therefore risks which could lead to a loss of PM during production and logistics need to be put under control. 

  • Balance operational efficiency with process security and control requirements
  • Implement risk control measures in operational processes and supporting IT systems
  • Establish transparency regarding risk related KPIs 

Solution

Assessment of risks and critical control points

  • Identification, analysis and evaluation according to PM Risk Management System established in parallel project
  • Definition of risk control measures in line with manufacturing and logistics constraints

Design of to-be processes

  • Definition of Standard Operation Procedures and creation of IT business blueprints
  • Definition of KPIs and reporting

Support implementation of procedures and IT system changes (executed by Heraeus Info Systems)

  • Creation of test scenarios and test plans and continuous support of test execution
  • Development of end user trainings
  • Go-life support 

Benefits

Process control maturity for critical operations

  • Improved material tacking throughout manufacturing, recycling and internal logistics
  • Automated incident detection and alarms based on real time process control
  • Regular management reporting on material flows and yields 

Precious Metal Risk Management

Challenge

Processing precious metals (PM) to industrial high tech products requires high security standards in operational process. Therefore risks which could lead to a loss of PM during production and logistics need to be made transparent and managed.

Establish a systematic, yet sustainable and pragmatic approach to risk management. 

 

Solution

Design of Heraeus specific risk management processes based on ISO 31000 

  • Documentation of procedures and organization as models in ARIS 

  • Definition of ARIS conventions to support risk assessments 

  • Creation of document templates for planning, tracking and reporting 

  • Release and training of SOPs and templates

Knowledge transfer and system hand-over to Heraeus PM risk management organization

  • Rapid enablement of business organization to perform risk assessments independently
  • Train-the-trainer set-up for global roll-out and regional trainings
  • Incremental coaching on risk management system maturation and improvements 
 

Benefits

Risk management owned and operated by business organization 

  • Working risk management system in line with international standards 

  • Global standard for risk assessments and responses for 38 risk management teams 

  • Unified management reportin