Process Reference Models - Industry Best Practices
What is Manage to Quality (M2Q)?
Manage to Quality (M2Q) domain comprises the essential processes for the operation of an Integrated Management System (IMS) based on the normative requirements and high level structure. This end-to-end domain emphasizes the interconnectedness of processes, promoting efficiency, effectiveness, and a unified approach to achieve organizational excellence and meet stakeholder expectations.
We have structured the Manage to Quality domain in IMS core and IMS supporting scenario clusters:
IMS core scenarios, and
IMS supporting scenarios.
IMS core scenarios
Management review
Audit management
Risk management & monitoring
Compliance management & monitoring
Capital investment projects (CAPEX)
Overhead cost projects (OPEX)
Process analysis and documentation
Process performance monitoring
Document management
IMS supporting scenarios
Customer satisfaction analysis
Corrective and preventive action
Complaint management
Continuous improvement
