Business Process Management (BPM)

As bpExperts, business process Experts, we strongly believe in the power and value of process management for businesses. Our process-centric transformation approaches are building upon right-sized process documentation as backbone of transparent responsibilities, managed complexity, and stakeholder-specific communication.

Our BPM consulting portfolio encompasses:

• Introduction of BPM into your organization

• Integration of different use-cases and perspectives

• Preparation of BPM to prepare for S/4 Hana initiatives

• BPM maturity assessments

• BPM tool selection

• BPM governance

• Managed services for BPM tools

• Reference processes as accelerator

Introduction of BPM into your organization

BPM is designed to be based on a continuous process. It is a comprehensive approach to align business processes with business strategy by conducting process analyses, process optimizations and implementation of field-proven tactics and procedures (‘best practice’).

When implementing or re-launching BPM into your organization 5 key aspects need to be considered:

BPM organization and process architecture need to be defined in accordance with the overall strategy to efficiently contribute to the company targets. Collaborating with main stakeholders throughout the organization is key for successful introductions.

Our holistic implementation approach covers the 5 key aspects. We offer a maturity assessment and the definition of your specific BPM requirements and use-cases. Will determine the most efficient setup of your BPM organization and the required governance. Also, we help you select the right BPM tool for you and build-up your process landscape and process models accelerated by our Business Flows reference process repository.

Integration of different use-cases and perspectives

Main use cases of BPM often are summarized with continuous process improvement, Transformation of Business, Organization and Strategy, Integrated Management Systems (Quality, Risk, Compliance, project portfolio management), preparation and support during M&A / Carve out (Process Due Diligence), Support and steering of IT/ERP initiatives (S/4 Hana).

By integrating different use-cases within one BPM approach you can gain even more benefits. The challenge in this lies in aligning the different requirements in a holistic, yet flexible BPM concept which allows the different stakeholders and users to draw their individual benefits without too heavy governance burden. Why should documents for auditors be kept in a separate structure than the user documentation? Why not provide stakeholder-specific views on the same content?

For ERP initiatives, like S/4 Hana migration or implementation, BPM is the backbone ensuring stringent transparency during the project and after. It facilitates decision making, requirements management, customizing and development tasks, testing, training, and change management). Typically, benefits of ERP implementations are harvested after go-live and hypercare. An efficient process organization will ensure the structured and reliable realization of targeted benefits. Learn more about our process-driven Business Transformation approach and the idea of readiness aspects.

BPM maturity assessments

With the help of BPM maturity assessments, we support you to identify the key action areas. Together we define the required maturity levels for your specific objectives. Then we derive a roadmap to sustainably develop your BPM organization and setup and increase the maturity as needed.

BPM tool selection

There is a wide selection of BPM tools available on the market. Most tools have been developed for specific use cases of BPM and afterwards extended to further use cases. Depending on your need we support you with our BPM tool experience as well as established contacts to BPM software vendors. Together we will identify the right tool for you to balance functional fit, technical fit and cost with your BPM maturity and strategy. 

BPM governance

An efficient BPM governance starts with your BPM organization and the alignment and agreement to clear responsibilities for process management. For this, we help you to compare reference BPM organizations and decide for the most efficient and feasible option for your use-cases in your organization.

Furthermore, BPM governance needs to cover guidelines, guardrails and technical aspects like:

• Sound and pragmatic modelling conventions

• Automated quality and semantic checks

• Library management for consistent modelling in distributed modelling environments (e.g. project streams or integrated process domains)

• Light-weight approval workflows incl. design and technical implementation

• Field-proven and efficient governance processes based on actual experience at our customers

Managed services for BPM tools

 We offer managed services for your BPM tool. A dedicated Service Manager is coordinating all activities for your organization which are conducted by Experts of our service desk.  Our Customers value the continuous support considering the specific knowledge of our experts on their BPM use-cases and BPM solution setup.

Our services include all BPM related aspects, such as:

• Software patches and release management

• Escalation management with software provider

• Method, conventions and configuration management

• System and access administration

• Reports, macros and import/export support

• SAP connectivity and integration to other IT platforms

• Ticket-system to manage issues and support requests

• Fast response times with reliable information on resolution times

• Customer specific solutions, no generic answers

• Pro-active monitoring and improvement proposals

• Non-bureaucratic handling of small requests

• Transparency on service efforts and imbursement