Better Processes for all.
Process Reference Models - Industry Best Practices - On Demand
Order to cash
The Order to Cash (O2C) domain describes the process of receiving and processing customer sales which includes the initial decision to enter the order, the process of defining the price and checking the availability, the processing and shipment of the goods, and the transactions made for receiving payment. Includes all compliance processes required for order processing and shipment.
We have structured the Order to Cash scenarios in different groups: product sales, collaborative sales, customer agreements, consignment scenarios, pre-sales, customer returns and returnable packaging.
Click on the example "Sales of Stock Products (Make to Stock)" to see more details.
Sales from production (Make to order)
Sales from production (Assemble to order)
Sales of trading goods (Procure to order)
Sales via subcontracting
Sales for intercompany replenishment
Sales with down payment
Handling of returnable packaging (Deposit)
Handling of returnable packaging (Rental)
Third party sales
Sales via intercompany
Sales with reservation