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Process Reference Models  -  Industry Best Practices  -  On Demand

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Order to Cash

The Order to Cash (O2C) domain describes the process of receiving and processing customer sales which includes the initial decision to enter the order, the process of defining the price and checking the availability, the processing and shipment of the goods, and the transaction made for receiving the payment.

We have structured the Order to Cash scenarios in different groups: product sales, service sales, collaborative sales, customer agreements, consignment scenarios, pre-sales, customer returns and returnable packaging. 

Click on the example "Sales of Stock Products (Make to Stock)" to see more details.


Pre-sales

Product sales

Collaborative sales 

Customer agreement