• PROFESSIONALISM includes more than dressing smartly and having enough knowledge and competence of a software, equipment and the field area we are working in. It covers the behavior and the attitude of each individual and the respect that we show to customers and colleagues.
• PROFESSIONALISM or rather being professional means acting in the workplace in a way that colleagues and customers regard us as reliable, respectful and competent.
• Anyone can act „professionally“ regardless of the job title, academic qualification or the professional competence in an area.
• PROFESSIONALISM is the way how we are seen by others.
Value Owner: Linh
What Professionalism means to bpExperts and why it matters
Professionalism therefore consists of a number of attributes.
We live by and take in the attributes in our day to day work.
People receive us the way we present ourselves. We will always be judged based on our appearance, personality and capabilities.
bpExperts takes charge in and is in control of what impression we will leave behind.
Trustworthiness is a competitive advantage. Trustworthiness means that within our organization we can rely on each other and the customer can rely on us to get the job done and get it done right. We are willing to go the extra mile to receive the expected results.
bpExperts is honest, open-minded and respectful when interacting with colleagues and customers.
We are accountable of our actions and our words we choose. We follow the statement “Trust takes a while to build but only a moment to destroy.”
Communication plays a fundamental role in all facets of our business. Good communication increases work efficiency, employee turnover, enhances innovation and improves the working environment. To enhance and exhibit communication bpExperts follows an open feedback culture and flat hierarchies.
We show our customers our undivided attention and our best behavior. We do not just get the job done. Our motivation and drive is to act in the best interest of our customers. To do this we continuously keep our knowledge up-to-date to be able to find customized solutions for our customers
We do not make excuses. bpExperts does not hesitate to stand for their actions and words.
Self-awareness and self-regulation
Self-awareness is the state of knowing what your strengths and weaknesses are. We know that we are not omniscient. Nobody is in fact. However, through an open feedback culture we become self-aware and are continuously enhancing our strengths and working on our weaknesses. Acknowledging particularly weaknesses and working on them is not a weakness in itself. It is rather a strength of admitting to oneself that in certain fields we must be trained to get better, not only for ourselves but also in favor to our customers.
Self-regulation is the state to control emotions when working with customers or colleagues. No matter how hectic a project can be we ensure to stay focused and positive in stressful situations. We live by the statement “Think before you act”.